Best investment ever made, can’t stop using my Chair. I rang my dealer from Queensland Jane answered my call on a Saturday night at 18.30 pm, very helpful answered all my concerns over 10 phone calls that night , and sent me Emails & brochures. So I would feel comfortable as my wife was skeptical by a phone purchase. Then we asked if we could have a physical look at the chair in Sydney, I was sceptical about it as I’ve had open Heart surgery, getting a shoulder reconstruction, had a fall and my hip is swollen & my good shoulder has been dislocated , just received it today, Michael & he’s son delivered the chair & ran through my feature’s, at my amazement it did not hurt me at all, there were some extra paddings Jane supplied with delivery and wasn’t charged for it. I can’t praise enough how honest Jane is, and kept her promise of what we spoke about, that wasn’t included with the chair. I must say I wish it had more of a colour choice, but do you sacrifice looks for quality. Many thanks to Jane, Michael & William as they are a franchise, and make decisions on the fly, no reporting to a senior person, customer satisfaction is what they endeavour to pursue, for the client.